Kraftwiz Legal LLP – Shipping and Delivery Policy

Website: www.kraftwiz.com
Support Email: support@kraftwiz.com

Last Updated: January 2025

At Kraftwiz Legal LLP, we are committed to delivering our legal and compliance services efficiently across India. This Shipping and Delivery Policy outlines our service delivery methods, timelines, and terms for both digital and physical deliverables.

1. Service Delivery Methods

1.1 Digital Delivery

• Email Delivery: Completed documents, certificates, and reports via secure email
• Platform Download: Access to documents through your Kraftwiz account dashboard
• Cloud Storage: Secure cloud links for large document packages
• Digital Certificates: Government-issued digital certificates and registrations

1.2 Physical Delivery

• Courier Services: Professional courier delivery for original documents
• Registered Post: India Post registered mail for official documents
• Speed Post: Express postal delivery for urgent requirements
• Hand Delivery: Personal delivery within select metro cities

2. Service Delivery Timelines

2.1 Standard Services

2.2 Express Services

*Timelines are subject to government processing times and document completeness

3. Delivery Charges

3.1 Digital Delivery

• Email and Platform: Free for all services
• Cloud Storage: Free for documents up to 100MB
• Large File Packages: ₹50 for files above 100MB

3.2 Physical Delivery

4. Delivery Coverage Areas

4.1 Digital Delivery

• Global Coverage: Available worldwide via email and platform access
• 24/7 Access: Documents accessible anytime through your account
• Multiple Downloads: Unlimited downloads of your documents

4.2 Physical Delivery

• Pan India Coverage: All major cities and towns across India
• Metro Cities: Same-day and next-day delivery options
• Tier 2/3 Cities: 2-5 working days delivery
• Remote Areas: 5-10 working days via India Post

5. Delivery Process

5.1 Order Processing

1. Service completion and quality check by assigned professional
2. Document preparation and formatting
3. Internal review and approval process
4. Delivery method selection and processing
5. Tracking information provided to client

5.2 Delivery Confirmation

• Digital: Email confirmation with download links
• Physical: SMS and email updates with tracking details
• Delivery Receipt: Proof of delivery for physical shipments
• Client Notification: Confirmation call for high-value deliveries

6. Tracking and Updates

• Real-time Tracking: Live status updates through your account dashboard
• SMS Alerts: Key milestone notifications via SMS
• Email Updates: Detailed progress reports via email
• Customer Support: Dedicated support for delivery inquiries

7. Delivery Delays and Issues

7.1 Potential Delay Factors

• Government processing delays beyond estimated timelines
• Incomplete or incorrect documentation from client
• Natural disasters, strikes, or force majeure events
• Technical issues with government portals or systems
• Courier service delays or transportation issues

7.2 Delay Management

• Immediate notification to clients about potential delays
• Regular updates on revised delivery timelines
• Alternative delivery options when possible
• Compensation as per our service level agreements

8. Failed Delivery Attempts

8.1 Physical Delivery

• First Attempt: Delivery attempted at provided address
• Second Attempt: Re-delivery within 24-48 hours
• Third Attempt: Final delivery attempt with prior notification
• Return to Sender: Package returned after 3 failed attempts

8.2 Re-delivery Charges

• First re-delivery attempt: Free of charge
• Subsequent attempts: 50% of original delivery charges
• Address change requests: Full delivery charges apply

9. International Delivery

• Digital Services: Available globally via email and platform
• Physical Documents: International courier services available
• Customs Clearance: Client responsible for customs duties and clearance
• Delivery Timeline: 7-21 working days depending on destination
• Additional Charges: International shipping and handling fees apply

10. Delivery Security

• Secure Packaging: Tamper-evident packaging for physical documents
• Encrypted Delivery: Password-protected digital documents
• Identity Verification: ID verification for high-value deliveries
• Insurance Coverage: Transit insurance for valuable documents

11. Customer Responsibilities

• Provide accurate and complete delivery address
• Ensure someone is available to receive physical deliveries
• Verify and confirm receipt of delivered documents
• Report any delivery issues within 48 hours
• Maintain confidentiality of received documents

12. Delivery Complaints and Resolution

12.1 Complaint Process

1. Report delivery issues to support@kraftwiz.com
2. Provide order details and specific complaint information
3. Our team will investigate within 24-48 hours
4. Resolution provided within 3-5 working days

12.2 Compensation Policy

• Lost Documents: Free re-issuance and expedited delivery
• Damaged Delivery: Replacement at no additional cost
• Delayed Delivery: Delivery charges refund for significant delays
• Wrong Delivery: Immediate re-delivery and investigation

13. Force Majeure

Kraftwiz Legal LLP is not liable for delivery delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.

14. Policy Updates

• This policy may be updated periodically to reflect service improvements
• Changes will be posted on this page with the updated date
• Clients will be notified of material changes via email
• Continued use of services constitutes acceptance of updated policy

15. Contact Information

16. Legal Jurisdiction

This Shipping and Delivery Policy is governed by Indian law and subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

By using our services, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy.