Kraftwiz Legal LLP – Refund Policy

Website: www.kraftwiz.com
Support Email: support@kraftwiz.com

Welcome to Kraftwiz.com, a professional platform offering legal, compliance, and advisory services across India. We appreciate your trust in choosing our services. At Kraftwiz Legal LLP, we are committed to delivering customer satisfaction through quality legal support and transparency. The following refund policy outlines the terms under which refunds may be processed:

1. Refund Requests Initiated by Clients Without Stating a Reason

Full Refund Window (within 4 hours): 100% refund if cancellation is requested via email within 4 hours of payment. No refund after this window.
Post Assignment to Professionals: Once assigned to a professional, the order becomes non-refundable.
No Response from Client: No refund if we do not hear from you for more than 7 days.
Consultant Disputes: Kraftwiz Legal LLP is not liable for disputes between client and assigned professionals.
Client Obligations: Submit all required documents within 15 days. Failure results in closure without refund.

Note: Legal advice and man-hours are chargeable even if the order is not completed due to client-side issues.

2. Refund Due to Inability of Assigned Professional

Regulatory or Government Changes: No refund if law/regulations change and you become ineligible.
Lack of Expertise/Refusal by Professional: We will try to reassign. If unsuccessful in 30 days, you may request a refund.
Government Rejection Not Covered: No refund for rejection due to client-side faults.
Regulatory Delays: Delays by authorities do not qualify for refunds.

3. Refunds Due to Verified Non-Performance by Consultant

A written declaration from the consultant is required.
Kraftwiz will verify the claim before approving any refund.

4. Refund Method & Timeline

Refunds will be made only to the original payment source.
Processing time: 30–60 business days after approval.
No refunds to third parties.

5. Escalation Matrix

Level 1: Contact the assigned professional with a CC to support@kraftwiz.com. Response within 7 working days.
Level 2: Escalate to support@kraftwiz.com if unsatisfied. Final decision by Grievance Redressal Officer.

6. Additional Terms

Payment implies acceptance of this policy and our platform terms.
You must not be an unauthorized agent using the platform.
We may cancel orders with no refund in case of fraud or policy violation.
We may update this policy without prior notice. Please review periodically.

7. Legal Jurisdiction

All disputes are subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

If you have any queries regarding this policy, please contact us at support@kraftwiz.com.